Technical Customer Support Representative for SignNow and airSlate

Job Locations PH
Job ID
2022-1256
Category
Customer Service/Support
Type
Regular Full-Time

Overview

airSlate is an end to end workflow automation solution that includes HTML forms, document generation, a PDF editor, built-in e-signatures, contract management and data collection. We are looking for an experienced Technical Support Representative who will be able to understand airSlate Salesforce integration and leverage this knowledge to help airSlate customers address their business needs and product related issues.

airSlate offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience.

We offer competitive compensation and benefits.

 

Useful Links:

About airSlate

https://www.airslate.com/about

 

airSlate integration with Salesforce:

https://www.airslate.com/integrations/salesforce

 

airSlate on SF AppExchange:

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMWV9UAP

Responsibilities

  • Resolve all types of support issues received via ticketing system, chat or phone
  • Serve as an escalation point of contact for product and service issues and troubleshoot them
  • Manage issue tickets via Jira, communicate with the Development and QA Teams to resolve these issues in a timely manner
  • Leverage knowledge of airSlate integration with Salesforce to provide world-class technical support to airSlate customers
  • Advocate customer's priorities internally within airSlate

 

Working hours:

Monday to Friday, 7pm - 4am EST (7am - 4pm PHT)

Qualifications

  • The ideal candidate genuinely enjoys interacting with others and is expected to be professional, self-motivated, proactive, results-oriented;
  • Advanced level of English both spoken and written;
  • Analysis, troubleshooting, and problem solving expertise
  • Ability to effectively prioritize and escalate customer issues
  • Have 2+ years as a solution engineer or senior customer support for SaaS products working directly with B2B customers;
  • Experience implementing/integrating solutions into Salesforce;
  • Passionate to help customers;

 

— Knowledge of MySQL or other relational DB will be a plus

— Experience with bug tracking systems (i.e. Jira) will be a plus

— Salesforce Administrator Certification will be a plus

— BA degree in Computer Science or Software Engineering preferred

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